Store Operations Manager

Store Operations Manager

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include performing operational activities throughout the store and assisting the Store Manager in providing appropriate direction to the Operations Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Operations Team Members on the appropriate application of policies and procedures. This role is process driven. Responsibilities include : Freight, Recovery, Feed Management, Backroom Standards, and oversight of the Receiver duties.

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements :

• Maintain regular and predictable attendance.
• Work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Provide customer service as dictated by business needs (GURA) :

Greet the Customer

Support Store Manager with overall store operations including driving sales and profit, planning, prioritization, and delegating of daily tasks.

Previous retail leadership experience is required. Prior store operations experience and supervisory experience is strongly preferred. Farming, ranching, pet / equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver's license. High school diploma or the equivalent is required. Bachelor's degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

Ability to perform and execute principle responsibilities of Team Members. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Excels in a fast paced work environment.

Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Working environment is favorable, generally working inside with moderate noise. Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines. Ability to work outdoors in adverse weather conditions.

This position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. Ability to successfully complete all required training. Ability to successfully complete training and certification for various business needs.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.