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Administrative Support Assistant 2

Administrative Support Assistant 2

USA JobsDes Moines, IA, US
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Administrative Support Assistant 2

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Support Assistant 2 to perform clerical support duties in the Polk County office. This is a full-time opportunity, Monday - Friday with work hours being from 8 : 00 AM- 4 : 30 PM.

New hires will start at the base salary of $17.29 hourly, $1,383.20 biweekly, $35,963.20 annually.

Core Essential Functions

  • Administrative Support
  • Coordinate office operations in conjunction with direct supervisor and other management.
  • File administrative materials, correspondence and reports.
  • Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.
  • Work with supervisor to determine operational needs in imaging / scan center, business office and support staff.

General Support

  • Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
  • Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.
  • Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.
  • Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
  • Perform back-up responsibilities for all clerical staff or as assigned.
  • Attend staff meetings, training sessions and core courses.
  • Review manual and other sources of communication to keep current on policy and procedure.
  • Other duties as assigned.

    • This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to :

  • Interact with employees and customers in a manner that is consistent with quality customer service delivery.
  • Comprehend and adhere to confidentiality and security provisions.
  • Prioritize tasks and time to meet established performance goals and critical deadlines.
  • Work productively in a team environment.
  • Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
  • Maintain high attendance and report to work on time.
  • Use critical thinking skills, prioritize work, and work under pressure.
  • Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
  • Travel occasionally when it is necessary to cover absences / vacancies in other offices.

    • Benefits

  • Health, Dental, and Vision Coverage
  • Paid Time Off
  • Retirement Plans
  • Flexible Spending Accounts
  • Insurance Coverage
  • Employee Assistance Program
  • Employee Discount Programs

    • Minimum Qualification Requirements

  • One year of full-time work experience in general office, clerical, data entry / processing, or related work.
  • A total of one year of education and / or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
  • Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

    • Additional Qualification Requirements

  • Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to @type at least 40 WPM net as demonstrated by the completion of a typing examination.
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    Administrative Assistant • Des Moines, IA, US

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