Sales Manager

Job Description

Job Description

Graff Kia of Chesterton – Burns Harbor, IN

About Us

Graff Automotive Group has been serving communities since 1914 with a philosophy rooted in integrity, transparency, and treating employees and guests like family. At Graff Kia of Chesterton, located on our multi-brand campus in Northwest Indiana, we are committed to delivering the “Graff Difference” – providing outstanding customer experiences before, during, and long after the sale.

We are seeking a Sales / Desk Manager  to lead our sales team, drive volume and profitability, and ensure an exceptional guest experience.

Position Summary

The Sales / Desk Manager  will oversee daily sales operations, guide and develop the sales staff, and work closely with the General Manager and F&I to ensure effective deal structuring and compliance. This leader will be hands-on at the desk, setting the pace for the showroom, maximizing opportunities, and fostering a culture of accountability, teamwork, and customer-first service.

Key Responsibilities

• Leadership & Coaching
• Recruit, train, mentor, and motivate the sales team to achieve monthly and annual sales goals.
• Lead daily sales meetings, role-play sessions, and one-on-one coaching.
• Ensure adherence to Graff Automotive’s 10-step sales process.
• Deal Management
• Desk all deals ensuring profitability, lender compliance, and customer satisfaction.
• Monitor finance product penetration rates and collaborate with F&I to maximize performance.
• Review trade appraisals, inventory availability, and pricing strategies to maintain competitiveness.
• Operational Excellence
• Monitor and enforce CRM usage and follow-up processes.
• Track and review daily DOC reports, aged inventory reports, and lead activity.
• Maintain strict inventory turn guidelines (targeting 30-day used vehicle turns and 60-day new vehicle turns).
• Audit deal jackets, compliance forms, and adherence to manufacturer programs.
• Customer Experience
• Support the sales team in handling escalated guest interactions.
• Ensure a transparent, hassle-free buying process that reflects the “Graff Difference.”
• Track and respond to customer satisfaction metrics to achieve top regional CSI scores.
• Collaboration & Culture
• Work closely with the General Manager, Service and Parts leadership to ensure seamless internal communication.
• Participate in weekly management meetings, contributing ideas for growth and process improvement.
• Lead by example with professionalism, positivity, and community involvement.

Qualifications

What We Offer

How to Apply

Interested candidates should submit their resume and a brief cover letter to Graff Kia of Chesterton . Join a team with over 111 years of automotive excellence and help us shape the future of dealership experiences in Northwest Indiana.