Mechatronics Engineer

Overview

Join to apply for the Mechatronics Engineer role at FANUC America Corporation

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

Position

The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNCs and related peripheral equipment. Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and / or maintenance services for CNCs and related system peripheral equipment. This position will report to Manager, Service Center in the Service group. This position is a salaried, non-exempt role.

Responsibilities

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor / Manager.
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
• Report quality problems to the appropriate manager / supervisor as they are encountered.
• Control inventory as assigned.
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites with some overnight travel ranging from 2-8 nights per month.
• Able to travel by airplane for training purposes / meetings as needed.
• Supervisor / Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer's level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor / Manager. Will frequently work with a more senior-level Field Service Engineer.

Qualifications and Experience

Benefits and Compensation

Sponsorship and Equal Opportunity

Sponsorship is not provided for this position.

Equal Opportunity Employer, including disabled and veterans.

Additional Details

We offer market competitive pay and benefits programs, opportunities for advancement, knowledge and skill development, and recognition of individual achievements. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will be determined by consideration of factors including geographic location, educational attainment, and level of experience.

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