Customer Service Representative

Customer Service Representative

The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.

Responsibilities :

• Enter orders directly from customers, from both written and telephone requests.
• Set up new customer accounts on the computer.
• Investigate customer service complaints, written and telephone).
• Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.
• Perform other tasks as required.

Competencies :

Manage interpersonal relationships and interact / communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.

Communicate effectively in English, both orally and in writing required.

Identify priorities; recognize and resolve or refer problems required.

Work effectively with supervision and as a part of a team required.

Use or learn a range of position-related software applications; strong typing skills and experience on a 10-key adding machine required.

Excellent verbal communication skills and the ability to follow detailed instructions required.

Investigating customer service complaints and following detailed procedures to correct the problems required.

Interface with various departments as required to effectively complete assigned tasks required.

Education :

High school diploma or GED required.

Experience :

Customer service experience preferred.

Technical Knowledge or Skills :

Typing skills of at least 25 words per minute and experience on a 10-key adding machine are required.

Required Documents :

Resume / CV

References Contact Information (3)