Operations Specialist (New York)

Responsibilities

Review financial, college academic, and professional certification documents to determine sufficiency for data entry into TEF's database and dissemination of benefits.

Implement standard operating procedures (SOPs) to ensure consistency and efficiency across all TEF operations.

Analyze data and make recommendations to enhance efficiency and support TEF operations.

Coordinate tasks and administer resources to ensure daily operations run smoothly TEF-wide.

Execute operational processes and procedures to enhance workflow, ensuring compliance with laws, regulations, and TEF policies.

Identify and solve operational issues as they arise.

Collect, process, and conduct quality assurance of applications within the necessary central operating systems.

Prepare reports to update cross-divisional leadership on performance and progress.

Maintain records and perform regular data analysis to support decision-making.

Troubleshoot issues and follow through on resolutions.

Perform additional duties and projects as assigned by management.

Qualifications

Bachelor's degree in Business, Business Administration, or a related field or equivalent work experience.

Minimum of three (3) years of experience in Operations, Payments, or Student Financial Services required.

Strong organizational skills, with the ability to coordinate multiple tasks and prioritize competing demands.

Experience designing and implementing operational procedures, with a focus on efficiency and compliance.

Problem-solving mindset, with proven ability to identify issues and oversee effective solutions.

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other relevant software for data analysis / visualization and reporting.

Strong communication and reporting skills, with the ability to translate complex data into clear insights.

Ability to work independently and collaboratively within a team-oriented environment.