CCaaS Sales Solutions Architect - Remote

Job Description

Job Description

Salary :

USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted / cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to Amazon Connect . Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%.

Are you a Solutions Architect with a passion for technical building? If so, this position is for you! As a member of our Contact Center Customer Experience Team, youll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services. Working closely with USANs sales team, you will be responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects.

Were looking to add a USAN CXE Solutions Architect to our team to evangelize USANs portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of Amazon Connect.

Responsibilities :

As a Solutions Architect, you will work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. Including :

• Create compelling demos and deliver to customers and prospects, showcasing the power of USANs SaaS offering across a variety of industry use cases
• Demonstrating AWS and USAN products / assets within the Amazon eco-system, highlighting and emphasizing USANs value
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
• Demonstrate the value of USAN as a CXaaS consulting partner
• Create and modify Proposals and create responses to RFPs working alongside the USAN customer success team
• Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• You will own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provide
• Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
• Help maintain and update lead management, pipeline & forecasting in HubSpot
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

Required Qualifications :

Preferred Skills :

Benefits :

USAN is committed to a diverse and inclusive workplace. USAN is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Company Description :

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 26 year history of providing carrier grade telecom solutions. From USANs initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USANs multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS / Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the worlds largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availabilitygreater than 99.999% in each year of operation.

For more information, please visit us atwww.usan.com