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Account Manager (NetSuite)

Account Manager (NetSuite)

OdeCloudAustin, TX, US
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Job Description

Job Description

Salary : About OdeCloud

We're revolutionizing how enterprises access top-tier technology talent. OdeCloud provides technology consulting services powered by a collaborative community of seasoned independent professionals and an AI-powered delivery platform. We deliver enterprise solutions at significantly lower costs and 3x faster than traditional models.

About This Role

We're seeking an experienced Account Manager to join our Client Service Operations team and help elevate our service delivery to the next level. In this critical role, you'll be the bridge between our growing client base and internal teams, ensuring exceptional post-sales support and fostering long-term client relationships.

As our newest Account Manager, you'll step in immediately after new clients are signed to provide seamless onboarding and ongoing support. You'll work closely with client contacts and consultants to resolve challenges, and identify opportunities for continued success.

What You'll Do

  • Client Relationship Management : Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their ongoing success
  • Project Coordination : Lead IT project planning initiatives, drafting comprehensive statements of work
  • Post-Sales Support : Provide exceptional after-sales support to newly signed clients, ensuring smooth transitions and implementations
  • Cross-functional Collaboration : Work closely with internal consultants and client contacts to deliver outstanding service
  • Process Improvement : Contribute to enhancing our service delivery processes and client experience

What We're Looking For

  • NetSuite Industry Experience : Previous account management experience specifically within the NetSuite ecosystem
  • Consulting Background : Demonstrated experience working with consulting businesses
  • Communication Excellence : Outstanding verbal and written communication skills
  • Account Management Expertise : Proven ability to manage complex enterprise accounts, timelines, and consultant resources
  • IT Project Scoping : Experience in IT project scoping and planning and creating detailed statements of work
  • Leadership Skills : Natural leader who can guide client engagements and influence outcomes

    • Location :

  • This is a fully remote role open to applicants anywhere in Canada or the US

    • Compensation

  • $70,000 - $90,000

    • Perks and Benefits

    Stock options to share in our success

    Unlimited vacation to take the time you need to travel or recharge

    Comprehensive benefits package for you and your family

    Monthly $150 wellness stipend you can put toward things like the gym or spa

    $1,000 work from home stipend to set you up with everything you need

    Fully remote role with flexible working hours

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