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Hospitality Workflow Coordinator

Hospitality Workflow Coordinator

Williams LeaLos Angeles, CA, US
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Workflow Coordinator For Office Services

Pay : $26.00 / hr

The Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas : reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio / visual, reception. Workflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services.

Supervision

  • Number and title(s) of direct reports (if any) : n / a
  • Received : Lead Office Services Associate, Supervisor, Manager, Director

Job Relationships

  • Internal : This position works closely with the Office Services team
  • External : Clients

    • Job Duties

  • Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
  • Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming / outgoing activities, expansive administrative support requests)
  • Ensure team provides outstanding service to client, while building strong customer relationships.
  • Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
  • Produce required reports on schedule.
  • Provide job intake services as prescribed by manager.
  • Read, interpret and understand all requests (emails, phone, in-person, and forms).
  • Communicate with manager and client on job or deadline issues.
  • Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
  • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
  • Assess incoming requests selecting the best equipment and / or resources for successful completion.
  • Make sure team follows standard operating procedures at all times.
  • Train new employees on policies and procedures.
  • Load copiers with paper and toner as needed.
  • Maintain all logs and reporting documentation as required.
  • Additional duties may include client or manager requests, such as setting-up conference rooms with audio / visual equipment and / or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and / or visitor check-in.
  • Must be able to lift up to 50 lbs. on a regular basis.
  • Adhere to Williams Lea policies in addition to client site policies.
  • Use equipment and supplies in a cost-efficient manner.

    • Working Conditions

  • Position operates at sites with maximum of 24 / 7 operations. Individual shift requirements will vary by site.
  • Ability to work overtime as needed.
  • Work is performed in a professional work environment.
  • Professional attire required.
  • Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
  • Must be able to work standing up all or most of the time.
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    Hospitality Coordinator • Los Angeles, CA, US

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