Bilingual Medical Records / Referral Case Manager Supervisor

Bilingual Medical Records / Referral Case Manager Supervisor

You will provide leadership and subject matter expertise in order to create a high functioning team. You will be the Site Process Champion for all medical records and referral processes and will ensure confidentiality of all patient information. You serve as a role model to all employees in terms of attitude, attendance, skills, hospitality and willingness to help others on the care team and in the Clinic. As a working supervisor, you understand all processes of the medical records and referral case manager workflow and is routinely scheduled as an MR and / or RCM with dedicated office hours.

Essential duties and responsibilities include :

• Manages and Mediates Conflict : Demonstrates ability to mediate and resolve interpersonal, team and clinic-wide conflicts. Uses effective strategies to find collaborative solutions while maintaining respect for diverse opinions. Exercises tact and diplomacy to cultivate strong working relationships within department(s), within the Site and across Clinica.
• Builds Teams and Fosters Team Success : Communicates vision and overall direction for the clinic / teams within areas of responsibility that are aligned with site and Clinica goals; works to build trust within and between members of department(s) / team.
• Develops People : Identifies skills and aptitude of staff and assists in their career development and learning of new skills. Provides challenging tasks and assignments and commits the time and attention required to facilitate learning, growth and development of staff.
• Selects, Orients, Trains and Motivates Staff : Uses effective strategies and resources to recruit, select, recognize and retain staff. Uses performance appraisal process to coach, counsel and evaluate employee performance in a respectful and timely manner.
• Continuous Learning : Role models continuous learning and encourages others to do the same.
• Develop, implement, and maintain efficient and effective processes for medical records data entry, scanning and tasks including patient release of information and management of pregnancy-related data and reports
• Develop, implement, and maintain efficient and effective processes for records management including transmission to and from external sources.
• Develop, implement, and maintain efficient and effective processes for opening and closing patient referrals.

Quality :

Patient Experience & Access :

Financial Stability :

Position Qualifications :

We are an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.