Loan Servicing Specialist

Independent Bank OpportunitiesIonia, MI, US

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Loan Servicing Specialist

Are you an experienced Mortgage or Consumer Loan Servicing professional looking to advance in your career? If so, we need you!

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.

Join Independent Bank and play a vital role in supporting the Loan Servicing team by completing essential daily clerical tasks. In this position, you'll handle both inbound and outbound phone calls, addressing customers' loan questions with clarity and professionalism. Be part of a dynamic environment where your contributions matter and support our mission of inspiring financial independence today, with tomorrow in mind.

Why You Should Apply :

Comprehensive total rewards package.
A knowledgeable, goal-driven, and exciting team of colleagues.
Exposure to different areas of banking and the ability to work with leaders within the industry.
Community-focused events and volunteer opportunities.

What You Will Do :

Ability to communicate with the entire Loan Servicing team including General Servicing, Escrow Servicing, Payoff / Discharge, Loan Review, Modifications and Investor Accounting, Collections, and Management teams.

Accurately edits all categories of Loan input. Notes all errors and prepares corrective maintenance.

Prepares / Works various reports within Servicing.

Works within servicing in various departments to fill in with the supervisor's direction.

Prepare the documents to be imaged.

Performs extensive research when required.

Inform the supervisor of any new or repetitive inaccuracies.

Answer phone calls and complete system maintenance.

Performs other related duties as assigned.

Knowledge, Skills, and Abilities :

High school diploma or equivalent required.

Mortgage / Consumer loan servicing experience preferred.

Excellent interpersonal, presentation and communication skills.

Strong detail and organizational skills required.

Must be self-motivated and able to work independently as well as part of a team.

Knowledge of FIServ, Image Centre, Encompass, Word, Excel, Outlook, and copier.

Be YOU. Be Independent!

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Loan Servicing Specialist • Ionia, MI, US