Plant Maintenance Coordinator

Job Description

Job Description

Salary : $55,000-$65,000 BOE

Plant Maintenance Coordinator | Ripple Fiber

We are looking for a Plant Maintenance Coordinator to join our growing team in Charlotte.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. Were creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join Americas most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

This role plays a critical part in managing 811 locate operations, ensuring accurate and timely utility markings to support safe excavation practices. It involves close coordination with contractors, engineers, and agencies, along with analyzing mapping data, auditing tickets and invoices, and dispatching technicians. The ideal candidate brings strong technical acumen, attention to detail, and a proactive approach to identifying discrepancies and streamlining processes.

Responsibilities :

Manage and coordinate daily 811 locate ticket activities, including dispatching technicians and overseeing emergency locates.

Review and audit locate tickets using mapping software, street view tools, and ticket text to ensure accuracy and compliance.

Collaborate with engineers, contractors, and agencies to interpret technical documents, building plans, and permit applications.

Identify and report discrepancies between mapping systems and in-ground utilities; ensure accurate mapping updates and record corrections.

Analyze ticket volume and trends to develop reports and recommend process improvements.

Audit contractor invoices for accuracy and escalate issues or locate requests when necessary.

Maintain organized records and documentation of all 811 tickets for audit, compliance, and liability tracking purposes.

Qualifications :

1-2 years in Locates, One Call, or Utility Protection industry.

1-2 years of relevant work experience.

Effective communication with various stakeholders is essential.

Experience in ticket management systems, mapping software.

Knowledge of utility locating equipment and techniques, including ground-penetrating radar, radio detection, and surveying method a plus.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If youre passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.