Auto Damage Appraiser - Desk

Arbella Auto Claims Appraiser

Arbella is focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work / life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include : on-site gym and fitness classes and one-on-one personal training, on-site nurse, nutritional counseling, and mental health resources, full-service cafeterias, free shuttle service to Quincy Adams T Station, tuition assistance programs, opportunities to get involved : Arbella Activities Committee, Diversity and Inclusion Council, and more, a company committed to community : volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation, robust training, mentorship, and professional / personal development programs, colleagues who genuinely care about each other.

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!

Key Responsibilities :

• Prepare a timely and accurate estimate for repairs of 1st and 3rd party vehicles for collision / comprehensive damage in accordance with Arbella guidelines.
• Negotiates supplemental appraisals with repair facilities to obtain agreed repair cost, authorize supplement repairs as necessary to ensure thorough repair of vehicle damage.
• Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
• Effectively manages work assignments, ensuring that estimates are prepared and uploaded timely for dissemination to the customer.
• Provides exceptional customer service, responding to phone calls, email and text messages timely and professionally.
• Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
• Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
• Maintain strong intradepartmental collaborative / working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
• Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges. Spends time within BCO to provide appraiser presence, develop & build relationships.
• Demonstrate flexibility in task assignments, work days (Saturday) and demands associated with catastrophic (CAT) events. Ability to provide support for field appraisal team, as necessary due to business need.
• Performs other related duties as required.

Key Requirements :