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Data Quality Control Specialist

Data Quality Control Specialist

JobSquad Michigan and Jackson Center, OhioGoshen, IN, United States
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A forward-thinking RV manufacturer based in Goshen, IN, driven by creativity, innovation, and a commitment to being the best at what we do. Our team is proud to break the mold of traditional companies — and we’re just getting started.

Culture matters here. We believe the right attitude is everything, and everyone’s voice matters. We work hard, move fast, and rely on each other’s perspectives to build something truly different. If you’re passionate about technology and want to be part of an organization that values your input and challenges the status quo, this could be the place for you.

Full Job Description

As a Quality Control Associate within the Customer Service group, you will be responsible for helping to develop and maintain innovative Quality Control systems and continuous improvement programs.

Our goal is to continually innovate our approach to Quality Control, data collection & analysis, and action item implementation. In collaboration with our internal and external industry partners, we strive to provide the most comprehensive and effective data management and Quality Control program in the industry.

Our Core Values

  • Attitude is Everything
  • Our People Have a Say in the Direction of the Company
  • We Do What is Right
  • Relentless Pursuit of Product Improvement
  • Unwavering Commitment to the Ultimate Customer Experience

Responsibilities

  • Work closely with internal Customer Care teams to manage the collection and review of warranty & consumer complaint data to identify quality concerns.
  • Effectively navigate internal software programs to provide efficient and accurate data sets and analysis.
  • Provide proper escalation of identified issues to minimize risk exposure and implement corrections that are timely, efficient, and effective.
  • Collaborate with additional personnel (Operations, Engineering, Purchasing) to implement corrective actions for quality concerns.
  • Support continuous improvement of all internal processes to ensure the best possible customer experience.
  • Support all activities related to field campaigns, including : data analysis, document preparation, consumer / dealer notifications, technical support, and reporting.
  • Help ensure the team has adequate capacity to support continued growth through the development of additional team members and / or added efficiencies.
  • Adhere to all environmental health & safety guidelines related to use of products and industrial equipment. Employee safety is a top priority.
  • Be a conscientious steward of all company resources.
  • Communicate clearly and effectively with internal and external stakeholders to ensure high-quality service.
  • Lead the team in continuous improvement opportunities to ensure cost efficiency, speed, and accuracy.
  • Be a steward of the Core Values and lead by example through servant leadership.

    • Qualifications

  • Ability to deliver results through influence and collaboration with multiple internal and external partners.
  • Ability to evaluate situations objectively and without personal bias.
  • BA / BS Degree is highly encouraged; experience and character are the most important qualifications.
  • 5+ years of relevant experience in quality control, data management, or related disciplines.
  • Experience with ERP systems and basic data management programs (Microsoft Word, Excel, PowerPoint). Familiarity with data visualization tools (Power BI, Tableau) is a plus.
  • Strong communication, teamwork, problem-solving, and interpersonal skills.
  • Strong work ethic; able to independently own and drive projects in a fast-paced, dynamic environment.

    • Compensation and Benefits

    This role offers a comprehensive package of benefits including paid time off (sick leave, vacation, bereavement), health insurance, long-term care insurance, long-term and short-term disability insurance, 401(k) with company matching, and life insurance.

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    Quality Control Specialist • Goshen, IN, United States

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