Network Operations Center Analyst

Job Title : Command Center Analyst

Length : 6 month contract with extensions

Pay Rate : $25-30hr

Start : ASAP

Location : Clifton, NJ

Job Description :

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center.

What you'll do

• Provide customer service support for mission critical 24 / 7 Data Centers
• Participate in the weekly 24 / 7 on-call schedule
• Provide proactive and reactive assistance to all external customers
• Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
• Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
• Prioritize work properly to consistently achieve departmental and company goals.
• Responsible for Customer and Internal Updates
• Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
• Thorough documentation of incident, Maintenance, and problem details in near real-time.
• Ensure SLA's are met for as per customer agreement
• Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations

Required Skills :