Assistant General Manager (Greensboro)

Assistant General Manager

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant General Manager at the North Carolina A&T State University bookstore. The Assistant General Manager will support the General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Responsibilities

As an Assistant General Manager, you will support all store operations and departments in partnership with the General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and / or with scheduling and team development. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team. With people management you may have direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives. Driving our team to create customer experiences that enhance bookstore loyalty and deliver measurable results will be a daily expectation. In addition to supporting daily operations, this role will play a key part in implementing store-level strategies, fostering campus relationships, and maintaining operational excellence in alignment with company goals.

Expectations :

• Partner with the General Manager on sales-driving initiatives and basic financial reviews.
• Support coordination of in-store events, promotions, and merchandise displays.
• Help build and maintain relationships with campus contacts and student organizations.
• Take on key decision-making duties in the General Manager's absence.
• Assist with coaching team members and identifying growth opportunities.
• Ensure adherence to company policies, visual standards, and store readiness.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
• Manage customer and / or employee issues appropriately, timely, and with respect.
• Assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor - shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Physical Demands :

Benefits available include :

COVID-19 Considerations :

Our stores comply with all applicable federal, state and local requirements and / or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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