RETAIL PRODUCTION MANAGER

Overview

The Production Manager is responsible for the oversight, leadership, and achievement for the back production area and obtaining set production and sales goals. The Production Manager directs all aspects of daily production, leading the team and driving the business. Key responsibilities include building, leading and retaining motivated high performing teams through effective leadership of Retail Merchandise Processors. The Production Manager maintains standards of excellent customer service, delivering customer service with respect, dignity and building loyalty to the Goodwill brand. The position is a member of the Retail Team.

Responsibilities

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Execute retail operations plan to achieve required targeted growth in daily, monthly, quarterly and yearly goals for profit, revenue, and production for a Retail Store location.
• Maintain the day to day operations of the store, including managing and meeting employee and customer needs and opening and closing of retail store.
• Coordinate with the Store Manager to analyze and develop innovative cost effective product generation; monitor product levels daily to achieve bottom line sales budget against targets. The Production Manager must also be able to identify where donations originate from when processing.
• Make decisions on matters relating to the day to day retail operation within his / her defined work area.
• Record production data on a daily basis.
• Ensure that the store complies with all policies and procedures relating to Loss Prevention and Safety; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
• Interview, hire, and identify top talent; proactively manage and reviews the performance and progress of subordinates.
• Coordinate with various Goodwill Divisions.
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits

Benefit eligibility is tied to whether you are a full-time employee or part-time employee.

Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO / Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Education / Experience

High School or GED equivalent required. Two (2) years work experience in retail management, preferably thrift. One (1) year of customer service or public contact experience required. Proficient in Microsoft Office Suite.

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