Customer Service Representative - (Spanish or French)

Customer Service Representative - (Spanish or French)

Alternate Job Titles :

Bilingual HR Support Representative

HR Contact Center Specialist

Multilingual Customer Experience Agent

Human Resources Associate Spanish / French

Employee Services Representative

Location : Abbott Park, IL

Onsite Flexibility : Onsite

Contract Details :

Position Type : Contract

Contract Duration : ~5 months

Start Date : As soon as possible

Pay Rate : $21.89 / hr

Shift / Hours : 10 : 30 AM 7 : 00 PM

Job Summary

We are seeking a Customer Service Representative fluent in Spanish or French to join a high-volume HR support team. This role owns the customer experience from start to finishresolving inquiries, anticipating needs, and delivering compassionate and accurate service across multiple communication channels.

Key Responsibilities

Resolve customer inquiries via phone, email, chat, and ticketing systems with timely, accurate, and professional communication.

Collaborate across global HR teams to escalate and resolve complex cases effectively.

Identify and act on at-risk customer experiences, ensuring proactive, human-centered resolutions.

Provide intake for transactions like cost center updates, job changes, org chart restructuring, and more.

Track and report on recurring issues to improve service delivery and remove roadblocks.

Meet or exceed expectations for schedule adherence and responsiveness.

Required Experience

Customer service experience in a multi-channel environment.

Experience handling high-volume interactions with empathy and precision.

Understanding of HR systems and processes.

Nice-to-Have Experience

Experience supporting HR functions in global or multilingual contexts.

Prior work with HR platforms such as Workday or Salesforce.

Required Skills

Fluent in Spanish or French; proficient English also required.

Strong organizational skills and ability to manage multiple communication platforms.

Professional communicationwritten, verbal, and interpersonal.

Strong ability to navigate complex systems and multitask.

Preferred Skills

Experience with HRIS systems, especially Workday.

CRM tools like Salesforce or equivalents.

Skilled in Microsoft Excel and other Office tools.

Additional Skills

Comfortable with mandatory seasonal overtime.

Able to shift schedules as required by workload demands.

Solution-focused mindset and collaborative approach to problem-solving.

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client

A global leader in healthcare innovation, committed to transforming lives through science, compassion, and world-class service. Focused on advancing human health, they deliver high-quality services and breakthrough insights for patients and providers worldwide.

About GTT

GTT is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We support clients across life sciences, biotech, healthcare, and technology throughout the U.S. and Canadabringing diversity and excellence to every role we fill.

Job Number & Hashtags

Job Number : 25-26892

#gttqst #gttjobs

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