Area Ops Support Coordinator

Area Ops Support Coordinator

Employee-Owned. Customer-Driven. This position will report to : Matthew A Ellefson. Application Deadline : October 8, 2025. Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. This position will be located in : Maple Grove, MN or Alexandria, MN or Faribault, MN or Mankato, MN or Marshall, MN or St. Cloud Rochester, MN or Willmar, MN.

This position is posted : Internally.

Job Summary : The Area Operations Support Coordinator provides flexible, hands-on support to branches across the region, stepping in quickly to assist during staffing shortages and operational disruptions. A key part of the role involves training new employees in critical frontline positions, including Warehouse Associates, City Desk staff, and future Customer Service Representatives (CSRs). The coordinator also plays a proactive role in identifying and supporting service opportunities, such as wire cutting for data centers and assisting with large-scale projects. This includes helping set up value-added services like kitting and project management-key differentiators that support sales efforts and reinforce Border States' value proposition to customers. The position ensures smooth operations, consistent onboarding, and a high standard of customer service across all locations.

Responsibilities :

Essential Functions :

• Collaborates with the Area Director and Branch staff.
• Partners with the team to assist with operational and project-based initiatives.
• Supports the implementation and training of new processes, systems, and company-wide rollouts.
• Serves as the location's training coordinator regarding SAP, PC, products, and policy & procedure related issues.
• Provides hands-on assistance with wire cutting operations during staff shortages or transitions.
• Serves as a cost-effective staffing solution during vacations, transitions, staff shortages or hiring gaps-reducing the need for temporary agencies.
• Leads training sessions for both new hires and existing team members.
• Ensures consistent application of company best practices across all locations.
• Develops the skills and knowledge required to serve as a local extension of the central services team.
• Deploys quickly to branches within the area to minimize service disruptions and maintain customer satisfaction during operational challenges.

Non-essential Functions :

Qualifications :

Skills and Abilities :

Physical Requirements :

Additional Information : This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The compensation for this position ranges from $27.86 / hr-$40.00 / hr, commensurate with experience. Our History : Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and...