Customer Service Scheduler/Dispatch PositionBurnes-Citadel Security Company • St. Louis, MO, USA
Customer Service Scheduler / Dispatch Position
Burnes-Citadel Security Company • St. Louis, MO, USA
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job_description.job_card.job_description2 years of Experience with customer service , or technician dispatching in a similar industry The desire to build relationships with clients, provide, and suggest helpful technical and service-related solutions and suggestions Comfortable with the responsibility of answering, directing, and managing incoming calls from clients and company employees Excellent organizational and data-entry skills Solid hourly pay + the opportunity for commission and bonuses 75% Employer-paid health and dental insurance Paid holidays and PTO Employer-matched 401k 40-hour workweek with no Overtime (7 : 30-4 : 00 M-F) Family / Employee-centric work environment with a solid, local employer Opportunity to earn more responsibility within your role and the organization
Located on the Hill, servicing St. Louis and the surrounding area, we have been a leader in life safety and security systems since 1973. Our company is locally owned and has been built on a foundation of hard work, integrity, and teamwork. Our goal is to deliver high-quality, innovative, and cost-effective solutions to our commercial and residential clients.
Our primary services include intrusion detection, fire / life safety, access control, video surveillance, and U.L. Listed monitoring services.
Responsibilities :
- Provide quality customer service to current residential and commercial clients
- Dispatch and schedule field service technicians for installations, inspections, preventative maintenance, and repairs
- Research and provide resolutions / solutions to customer inquiries and issues
- Update account information
- Take and close basic sales requests
- Verify sales and service paperwork
- General data entry and administrative paperwork
- Troubleshoot system errors / issues
Requirements :
Benefits :
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Customer Service • St. Louis, MO, USA
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