ServiceNow Discovery Engineer

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

The ServiceNow Discovery Engineer is responsible for implementing ServiceNow Discovery at Bank of America. The engineer will be expected to assist with implementation, maintenance, upgrades, and integrations. The engineer will interface with product owners and technical specialists to define and update ServiceNow Discovery scan capabilities. In addition, the engineer will work closely with the Software Asset Configuration Management Process Team in support of the ServiceNow ITSM program.

Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools / services and embracing a culture of innovation and continuous improvement.

Responsibilities :

• Support the standup, configuration, and implementation of ServiceNow's Discovery, CMDB and solutions to interface with other ITSM modules.
• Oversee the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and trouble shoot access issues for discovery
• Ensuring all organizational policies and procedures are followed for all processes and application improvement efforts.
• Works directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.
• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments / blockers
• Contributes to the creation / selection of functional and non-functional product evaluation requirements within and across domains

Required Qualifications :

Desired Qualifications :

Skills :

Shift : 1st shift (United States of America)

Hours Per Week : 40

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

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