Contact Center Operations Representative
STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members' lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.
Paid time offplus 11 paid holidays!
Medical, dental, vision and life insurance
Flexible schedules and remote-work opportunities
Training and career development
Success sharing plan
401(k) matching contributions
Tuition reimbursement
Salary range : $20.42 - $28.58 per hour
Job Description
The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone.
Core Job Requirements / Outcomes
Other Essential Functions
Qualifications
Education : High School Diploma or equivalent required.
Job Experience : Minimum of two years customer service experience, preferably in a contact center environment.
Software Skills : Proficient knowledge of MS Office programs including Outlook, Word and Excel.
Other Skills : Strong written and verbal communication skills. Bilingual abilities, including ability to read, write and speak Spanish fluently is preferred.
Physical Demands : Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull / push and carry up to 10 pounds with accommodations.
Work Conditions : Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Contact Center Representative • Spokane, WA, US