Operations Support Lead

A company is looking for an Operations Support Lead to oversee daily support for Service and Technical Operations Analysts.

Key Responsibilities

Provide ongoing support and mentorship to Service and Technical Operations Analysts

Lead and manage major incidents, ensuring timely resolution and effective communication

Manage workforce efficiency by overseeing shift patterns and ensuring smooth team handoffs

Required Qualifications, Training, and Education

Experience in a customer-facing role

Proven experience in leading and managing major incidents

Exceptional leadership and people management skills

Strong understanding of customer service principles and practices

Experience with agile processes is an advantage