Client Intake Coordinator

Denham Property and Injury Law FirmLexington, KY, US

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Denham Property & Injury Law Firm advocates for property-damage and personal injury clients. We are looking for a full-time Client Intake Coordinator to be the first point of contact for new clients. This role is on-site in Lexington, KY.

Responsibilities :

Answer inbound calls and online inquiries, providing a professional first impression.
Guide prospective clients through intake forms, ensuring all required information is collected.
Schedule consultations and manage the firm’s calendar.
Accurately record case details in the case-management system.
Set up case files for smooth transition to attorneys, ensuring documents and data are complete and organized.
Prepare intake reports and follow up with potential clients to collect missing documents.
Draft correspondence and assist with general office support as needed.

Requirements

Qualifications :

Bachelor’s degree required (business, communications, or related field preferred).

1–3 years of client-facing or administrative experience preferred, ideally in a law firm or professional services.

Excellent verbal and written communication skills; professional phone presence; bilingual (Spanish / English) a plus.

Strong organizational and multitasking ability with close attention to detail.

Proficiency with Microsoft Office and ability to learn new software quickly.

Dependable, ethical, and able to maintain strict confidentiality.

Benefits

Competitive salary based on experience.

Health, dental, and retirement benefits.

Paid time off and firm holidays.

Opportunity to grow with a multi-state law practice dedicated to client advocacy.

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Intake Coordinator • Lexington, KY, US