General Manager Electric Operations

General Manager Electric Operations

This important role will provide overall leadership, management, development, and direction for the utility operations in the assigned territory. The role will require delivery on a set of operational priorities and measures designed to continuously drive our operational excellence vision for safe, reliable, and cost-effective energy through efficient processes and an empowered workforce. Pay Range : $152,100 - $250,950 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.) Reporting Relationship : State Vice President Location : Pueblo, Colorado Relocation Assistance : Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions

• Drive a culture of operational excellence through the coordination of personnel and resources to : optimize utility transmission and distribution systems to drive performance, reliability, safety, and cost-effectiveness of our service; make prudent business decisions supporting customer needs and the state financial plan; provide quality customer service; drive customer experience for business as measured through JD Power, NPS, and customer effort scores.; maintain safe working conditions and practices by ensuring safety is the top priority for employees; lead / participate and enable continuous improvements and best practices for utilities; and set and attain statewide operational goals.
• Engage in and lead engagement with operational stakeholders including service company employees, peer utilities, regulators, key customers, and vendors. Focus on building long term, proactive relationships.
• Financial ownership of operational O&M and capital to ensure customer prudency and cost effectiveness of decisions. Align with financial planning expectations of building and managing to a budget.
• Assess and gain a strong understanding of operational risks, working to mitigate exposure through operational controls and actions. Assist in defining our risk appetite for operational matters and take action to meet expectations.
• Develop and build a healthy business and safety culture focused on system and employee safety and aligned with enterprise vision.
• Ensure people, processes and technology exist and are used to support compliance with all rules and regulations impacting state operations. Including but not limited to, external required regulations (NERC, OSHA, EPA, PHMSA, PSC, etc.), O&M and construction, standards, company policies and procedures, project schedules / productivity, and safety programs.
• Understand the customer experience, support engagement in meeting customer experience metrics targets.
• Manage all operational employee matters including development, labor relations, performance improvement and performance management. Create and maintain a workplace environment within the operations that promotes diversity, safety, fair and equal treatment of employees, open communications, and the highest standards of ethical behavior.
• Maintain strong and open working relationships with the utility's leadership, functional utility support services and corporate support departments.
• Drive a positive and enhanced relationship with our key external Stakeholders within our communities, legislators and regulatory bodies.

Additional Responsibilities

What Is Required

What Is Desired

About our Company : We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states. Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance. Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.