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Scheduling and Patient Coordinator (MAN-0117)

Scheduling and Patient Coordinator (MAN-0117)

United Woundcare InstituteSuffern, NY, US
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Job Description

Job Description

Description

About the Role :

This role is based out of Suffern, NY and requires 3 days in office.

We are seeking a detail-oriented, customer-focused, and data-driven Centralized Scheduling & Patient Coordinator to join our team. This role is at the heart of our patient care process—reviewing referrals, scheduling patients quickly, optimizing field staff schedules, and ensuring a seamless experience for patients and referral partners.

If you excel in high-energy environments, enjoy problem-solving on the fly, and take pride in delivering top-notch service, this could be the perfect fit.

This role is hybrid, one day a week in a Manhattan or Suffern NY office and the remaining time virtually at home.

Key Responsibilities

  • Act Fast : Review each referral immediately, ensure it meets our acceptance criteria, and schedule the patient within 1 hour.
  • Optimize Resources : Monitor and adjust field staff schedules daily to maximize patient visits and geographic efficiency.
  • Problem-Solve : Address day-of delays, staffing gaps, or logistical challenges quickly and effectively.
  • Communicate with Impact : Build strong relationships with patients and referral sources through responsive, professional, and persuasive communication.
  • Leverage Data : Use reporting tools to track scheduling times, utilization rates, and identify trends for improvement.
  • Coordinate Logistics : Manage ordering and delivery of supplies for patient visits.
  • Work as a Team : Collaborate in a centralized scheduling pool to support all service areas.

Skills, Knowledge and Expertise

What We’re Looking For :

  • 2+ years of experience in healthcare scheduling, referral coordination, or related operations (home health, hospice, wound care preferred).
  • Strong organizational skills with the ability to juggle multiple priorities under tight deadlines.
  • Comfort with scheduling software, mapping tools, and data reporting systems.
  • Excellent communication skills—both empathetic and persuasive.
  • High sense of urgency and commitment to delivering an outstanding patient experience.

    • Benefits

  • Competitive salary, with opportunities for performance based incentives
  • Robust health benefits package including premium health, dental and vision insurance.
  • FSA, HSA
  • Company sponsored Short and Long Term disability
  • Company Sponsored Life Insurance
  • 401k plan with generous company match
  • Generous PTO policy with paid holidays and sick leave
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    Scheduling Coordinator • Suffern, NY, US

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