GSOC / Loss Prevention Supervisor

Loss Prevention Supervisor

The Loss Prevention Supervisor supports operations across AMER by identifying risks, investigating losses, analyzing process gaps, and driving actionable recommendations to strengthen security and compliance.

Now hiring a GSOC Loss Prevention Supervisor

Pay Rate $32 per hour

Full Time Monday - Friday

Responsibilities :

• Plays a critical role in Global Physical Security and Loss Prevention strategy by supervising the CRC Analysts in each shift, conducting remote investigations, process audits, alarm monitoring, and video surveillance from the Centralized Resource Center (CRC)Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Lead and supervise a team of CRC analysts during assigned shifts, ensuring adherence to SOPs, SLAs, and KPIs.
• Oversee real-time monitoring, investigations support, alarm responses, and process audits to ensure accuracy and timely execution.
• Manage incident escalations, coordinating with site security, operations, and regional / global security teams as needed.
• Conduct shift handovers with detailed reporting of ongoing investigations, incidents, and critical observations.
• Ensure staffing coverage for all shifts and adjust workload distribution based on priorities and incident volumes.
• Drive compliance with CRC protocols, including emergency response, reporting standards, and escalation matrices.
• Track shift-level performance metrics and identify opportunities for process improvement.
• Ensure data security, confidentiality, and adherence to company policies.
• Act as a point of contact for internal stakeholders requiring support from CRC operations during the shift.
• Conduct video camera review to support investigations on UTR (Under the Roof), pilferage, and shrinkage cases with reference to system reports, and process validations.
• Monitor recorded video feeds to identify potential theft / fraud activities.
• Document findings with clear evidence, timelines, and root cause analysis.
• Partner with field Loss Prevention (LP) teams to support on-ground investigation and resolution.
• Generate daily, weekly, and monthly reports summarizing investigations, audits, and alarms.
• Conduct trend analysis to identify recurring risks, high-loss areas, and emerging threats.
• Support leadership with data-driven insights to enhance decision-making.
• Collaborate with LP, Operations, Safety, and ACES teams to ensure alignment on investigation outcomes and preventive actions.
• Provide timely updates and escalation of critical cases to managers and stakeholders.
• Support training and awareness sessions to build LP culture across operations.

Qualifications :

Preferred Qualifications :

Benefits :