Technical Support Engineer, Developer Platform

Overview

Technical Support Engineer, Developer Platform at Cloudflare. On the front line supporting developers building on Cloudflare's developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.). You will troubleshoot issues, guide customers in best practices, and ensure they are successfully building, deploying, and scaling applications on Cloudflare.

We value curious, empathetic individuals who are committed to developing themselves and learning new skills. We are committed to building a diverse and inclusive team and hire based on potential while supporting team members throughout their time at Cloudflare. Locations include Austin, TX; London; and Lisbon.

What You'll Do

As a Senior Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare's developer products. You'll help troubleshoot issues, guide customers in best practices, and ensure they are successfully building, deploying, and scaling applications on Cloudflare. This is a hands-on, developer-focused role where you'll combine problem-solving with modern developer tooling, coding practices, and cloud infrastructure. You'll collaborate with internal engineering, product, and developer relations teams to ensure customer feedback is heard and developers have an excellent experience with the platform.

Responsibilities

• Act as the first point of contact for developer customers seeking support with Cloudflare's developer platform.
• Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV / D1 queries, resolving API errors).
• Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
• Triage customer issues and work closely with engineering to drive short-term resolution and long-term improvements.
• Create and maintain support documentation, knowledge base articles, and sample code snippets.
• Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
• Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
• Contribute to process improvements that make support more efficient and developer-friendly.

Qualifications

Other Desirable Skills Include

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we\'ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers—at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we\'ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. We do not store client IP addresses and will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA / Veterans / Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples include changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require an accommodation, please contact hr@cloudflare.com or 101 Townsend St. San Francisco, CA 94107.

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