Director, Clinical Operations

Director, Clinical Operations

The Oncology Institute is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better.

Job Summary

The Operations Director for The Oncology Institute's Orange County and Inland Empire market will serve as the regional operations leader for the organization. This role is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute, and involves P&L ownership. In addition to providing exceptional patient care services at locations in your portfolio and helping establish and then grow new locations within the market, this role has the responsibility to ensure TOI sites are delivering operational excellence, a superior patient experience, adhering to compliance standards, and following all safety protocols. Direct reports will include operations managers, supervisors at each clinic location, front and back-office staff, and other non-clinical teammates. TOI is a dyad leadership organization, and this operations lead for Oregon will be paired with a medical director as we scale the market.

Essential Functions :

• Recruit, hire and coordinate the training of new staff members
• Maintain and grow clinic locations in California consistent with TOI culture and values, in partnership with other leaders across TOI
• Design and implement business strategies to help your region meet operational goals and maintain financial sustainability
• Manage staff by assigning and delegating tasks as needed
• Develop protocols and procedures to improve staff productivity
• Act as a liaison between patients, their families and additional care staff
• Plan and manage the clinic's budgets and approve payroll
• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
• Contribute to building and sharing best practices with operational leaders across TOI
• Ensure that all policies and procedures function in accordance with state and federal laws
• Develop / review performance metrics to monitor clinic operational and financial performance
• Develops and maintains relationships with payors, medical oncologists, radiologists and other physician / healthcare providers involved in the delivery of cancer care
• Collaborate with clinical trials to increase utilization ultimately improving patient care
• Participate in organizational assignments and / or projects as requested

Supervisory Responsibilities :

Education and Experience :

Required Skills / Abilities :

Pay Transparency for salaried teammates

$134,000 - $155,000 USD