Bilingual Contact Center Agent

A company is looking for a Contact Center Bilingual Agent - Yup'ik.

Key Responsibilities

Handle inbound and outbound calls, addressing customer inquiries and concerns

Research issues, resolve complaints, and provide solutions while maintaining customer records

Adhere to call handling procedures and meet daily qualitative and quantitative targets

Required Qualifications, Training, and Education

High school diploma or equivalent

Excellent communication skills in English and Yup'ik, both verbal and written

Willingness to work flexible hours, including nights and weekends

1-3 years of previous experience in a call center or customer support role is preferred

Familiarity with contact center software is preferred