Collection Officer

Job Description

Job Description

Join Pima Federal Credit Union as a Full-Time Collection Officer and immerse yourself in a dynamic environment dedicated to financial empowerment in Arizona. This onsite role not only offers you the chance to work closely with a passionate team but also places you at the forefront of member service, ensuring that individuals successfully navigate their financial challenges. You'll have the opportunity to develop your communication and negotiation skills while making a tangible difference in our community. In this fast-paced role, you'll enjoy the thrill of problem-solving and the satisfaction of helping others regain control of their finances.

If you are eager to contribute to a collaborative and supportive workplace while advancing your career in the credit union industry, this role is for you. Apply today and be part of something meaningful!

Make a difference as a Collection Officer

As a Collections Officer at Pima Federal Credit Union, you will play a crucial role in managing delinquent accounts and minimizing financial losses for the organization. Your primary responsibilities will include initiating and following up on collection activities, ensuring timely communication with members about overdue loans, and negotiating feasible repayment plans that are beneficial to both the members and the credit union. You will demonstrate exceptional member service while handling sensitive situations with empathy and compassion, educating members on their payment options. Your tasks will involve reviewing loan reports, maintaining accurate records in our delinquency control system, and collaborating with various stakeholders to uphold regulatory standards.

Additionally, you will support the overall financial health and risk management objectives of Pima Federal by adhering to internal policies and procedures, all while embodying our common purpose of "people helping people." Join us in making a positive impact on our community!

What matters most

To excel as a Collection Officer at Pima Federal Credit Union, you will need a combination of essential skills and experience. A High School diploma or equivalent is required, along with at least two years of collections experience within a financial institution or a similar setting. Familiarity with bankruptcy processes is preferred, as it will enable you to navigate complex situations effectively. Intermediate proficiency with computer software, particularly the Microsoft Office Suite, is crucial for maintaining accurate records and managing communication. Bilingual skills in English and Spanish are highly desirable, allowing you to engage with a diverse member base.

Familiarity with Symitar (Episys) is also preferred, as it enhances your ability to efficiently manage account information. Strong communication, negotiation, and problem-solving skills are essential to connect with members and support them through their financial challenges while adhering to regulatory compliance standards.

ABOUT PIMA FEDERAL CREDIT UNION

In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. To this day, our common purpose still exists. We're here for our members and we thrive by delivering on our value promise of smart, simple, personal . We have stayed true to our roots as a not-for-profit financial cooperative whose main focus is providing the highest possible value to our membership in the simplest way. We are about relationships and not transactions. We are proud to be an Arizona Daily Star Reader's Choice winner.

As a full-time employee, you are eligible for Pima Federal's robust benefits package including :

• Insurance :

Medical, dental, and vision - each benefit has a generous contribution from the credit union

401(k) plan with company match

In addition, you'll be part of Pima Federal's engaging culture , which includes employee appreciation events, paid volunteer time, and a healthy work-life balance. We are proud to have been recognized as a Top Workplace 2024! If this sounds like the next step in your financial industry career that you've been looking for, apply now!

READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application .

Job Posted by ApplicantPro