Product Manager, Member Experience

Job Description

Job Description

About Rugiet Health : Rugiet Health is a fast-growing, direct-to-consumer telemedicine company revolutionizing men's health. We are committed to democratizing access to best-in-class compounded medications through a bespoke digital experience, combining luxury service with clinical excellence. We are a disruptive force in the US healthcare market, constantly innovating to provide personalized solutions for a healthier, more fulfilling life.

The Opportunity

Rugiet Health is seeking an empathetic, user-obsessed Product Manager, Member Experience to own and evolve our post-acquisition journey—from onboarding through ongoing engagement, support, and clinical care. Your mission is to deliver a seamless, personalized experience that improves retention, LTV, satisfaction , and deepens member trust in our telehealth platform.

You’ll identify and close key experience gaps, launch product enhancements that reduce churn, and build infrastructure that allows for scale without sacrificing empathy. You’ll work cross-functionally with Design, Engineering, Clinical Ops, Customer Experience, and Lifecycle Marketing to build solutions that are both deeply human and operationally efficient.

If you’re passionate about consumer product, health innovation, and designing systems that truly support people over time—not just acquire them—you’ll find this role both challenging and meaningful.

What You’ll Do :

Own the Post-Acquisition Member Journey

• Define and continuously improve the end-to-end member lifecycle, from onboarding and refill management to clinical check-ins, subscription engagement, and support interactions.
• Design systems that balance personalization and automation, ensuring each member feels cared for, heard, and in control of their health journey.

Retention-Focused Product Strategy

Experience Gaps & Friction Reduction

Experimentation & Optimization

Cross-Functional Collaboration

AI-Driven Experience Innovation

Tooling & Operational Infrastructure

Voice of the Member

What You Bring :

Bonus Points If You Have :

Why Join Rugiet Health?

To Apply : If you are excited by the opportunity to make a significant impact on a growing healthcare company and enhance the lives of our members, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.