Product Ops Manager - Measurement(Remote Or Hybrid)

The pay range is $87,000.00 - $156,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https : / / corporate.target.com / careers / benefits .

Open to Multiple Hub Locations

Primary clients for this position are located across several markets, including Chicago, New York City, Atlanta, Los Angeles, and Minneapolis. Preference for candidates to be based in one of these locations as role requires frequent travel to support local clients. There will be no relocation offered for this position.

About us :

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work , and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

As a Products Ops Manager - Product Support,  you will serve as a trusted enabler of product experience and support. This evolved role goes beyond traditional ProductOps , with a core focus on frontline (L1 / L2) support, triage, and intelligent operations powered by AI and automation. You will ensure that every user—internal or external—receives timely , accurate , and seamless support, that empower both clients and team members to succeed.

In this role, you will connect Product, Engineering, Support, and Clients by ensuring systems are configured, workflows are efficient, and knowledge is always current. You will integrate human expertise with AI-driven insights to deliver scalable, responsive, and proactive user experiences. Beyond immediate support, you will play a critical role in representing user feedback. By advocating for user needs and improving feature rollout experiences.

Your core responsibilities include :

Product Systems Administration : Manage access, configuration, and operations of internal tools; troubleshoot system issues; and apply AI to detect anomalies, recommend optimizations, and automate tasks.

Support (L1 & L2) : Provide frontline support for internal users and clients, triaging technical issues to Product Management, Engineering as needed, while leveraging AI for intelligent ticket routing, sentiment analysis, and suggested responses.

Knowledge Management : Create, maintain , and optimize knowledge articles to ensure documentation is accurate , updated, and user-friendly. Use AI to dynamically generate, translate, and validate content.

Client & Stakeholder Enablement : Support onboarding, training, and communication for new features or tools, translating product capabilities into practical use cases and workflows, and deploying AI-powered personalized onboarding journeys.

Experience Advocacy : Represent user needs and feedback within the product lifecycle, analyze user behavior with AI, identify friction points, and advocate for proactive improvements to ensure seamless feature rollouts and adoption.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you :

• Four-year degree or equivalent experience
• 4+ years of product management, product ops, and / or experience with technical support teams
• Strong communication skills – need to communicate technical issues to business-facing teams (internally and externally)
• Data analyst background a plus
• Ability to problem-solve and prioritize tickets
• Project Management experience a plus
• Data analyst background a plus
• Media effectiveness background a plus

This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs.  A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year.  A Hybrid / Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role : https : / / tgt.biz / BenefitsForYou_D

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.

Application deadline is : 10 / 10 / 2025