Call Center Customer Service Representative

Job Title : Customer Service Agent

Work Location : 680 West 10000 South South Jordan UT 84095

PR : $19.17 on W2 (no benefits)

Description :

Preference for 1 of the following criteria :

• College Degree
• Previous contact center experience

Position Description

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts.

Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.

Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.

Successful applicants will be highly professional, career driven, and committed to World-Class Service.

• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms