Dispatcher - Final Mile

Local Dispatch Operations Manager

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

Manage local dispatch operations for Home Delivery routing Contractors in specific marketplaces. Assigns routes, addresses customer issues and books deliveries as needed.

Must understand and support the company's written Mission Statement, Philosophy Statement, Value Statement, Vision, and Strategy.

Essential Duties and Responsibilities

• Highlight, stamp, separate, and sort all Delivery Tickets and Service Orders
• Route, time frame, and assign all delivery tickets and service orders for next day's routes, to make it as efficient and profitable as possible for the drivers
• Once routes are put together ensure that there all orders are dispatched for following day
• Work with local warehouse to ensure that Reverse Logistics orders are being picked up and returned to the store
• Check all Independent Contractor Documents and Licensing as needed
• Hand out current days routes to Independent Contractors
• Deal with Independent Contractor customer / site issues as they arise
• Deal with any customer, driver, or route issues as the day progresses
• Initiate and maintain good relations with independent contractors
• Track Independent contractors as need throughout the day to ensure day's deliveries are on schedule and seek resolution when needed
• Enter notes and additional information for Independent Contractors into DMS
• Assist in auditing previous day's paperwork as needed
• Help ensure that vehicles and trailers are well-maintained, compliant with all DOT / CSA regulations
• Assist local Operations with any aspect of local operations
• Other duties as assigned or apparent

Education and Experience

High school diploma, GED, or equivalent required. Must have a minimum of two years' experience in customer service, transportation industry, or related field. Experience in Home Delivery or Last Mile preferred.

Knowledge, Skills, and Abilities

Operates with a customer service mentality. Ability to multi-task in a fast-paced environment. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization, communication, and problem-solving skills. Ability to successfully complete all safety, skills, customer service, and supervisor training as required by the company. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands and Working Conditions

Work is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.