End User Support Specialist

CO - Colorado Springs

Start Date : 10 / 27 / 2025

Valid Through : 4 / 27 / 2026

Pay Rate : $27.03 - $29.73 per hour

We seek a skilled and customer-focused IT Support Specialist to provide high-level technical support and ensure smooth day-to-day operations for end-users with one of our top clients in Colorado Springs.

Key Responsibilities :

• Troubleshooting computer hardware, software, and networking issues, and ensuring optimal system performance to maintain user productivity.
• Deliver exceptional customer service and timely technical support for end-users, addressing computer and networking issues.
• Install, configure, and maintain desktop computers, peripheral devices, and software to ensure proper functionality.
• Diagnose, troubleshoot, and resolve complex technical problems that standard procedures may not address, taking corrective actions either remotely or on-site.
• Provide escalation support for help desk tickets, resolving issues that require more advanced technical knowledge.
• Follow established protocols and procedures while identifying opportunities for process improvement.
• Collaborate with team members to understand how your role impacts overall team success and contributes to cross-functional initiatives.
• Take ownership of issues, ensuring timely resolution and minimizing downtime for end-users.
• Effectively communicate solutions and technical information within the team and with end-users in routine and moderately complex scenarios.
• Work independently with general supervision, managing your workload and delivering results without direct oversight.
• Perform additional duties as assigned by management.

Skills & Experience Required :

Preferred Skills :