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Customer Service Advocate IV
VirtualVocationsBuffalo, New York, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Advocate IV who will resolve complex issues for members or providers.
Key Responsibilities
Assess and research customer service needs, initiating corrective actions as necessary
Provide guidance and information on complex member or provider issues to resolve inquiries
Lead team efforts in resolving member or provider requests and collaborate inter-departmentally
Required Qualifications
High School diploma or GED required
4+ years of related experience required
Vocational or technical education may be required in addition to work experience
Continuous learning education preferred
Experience in a high-paced contact center environment is beneficial
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Customer Advocate • Buffalo, New York, United States
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