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Senior Manager, IT Operations and Liaison Services

Senior Manager, IT Operations and Liaison Services

AVEO OncologyBoston, MA, US
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Summary :

We are seeking a strategic and bilingual (Korean / English) Senior Manager, IT Operations and Liaison Services to support post integration IT operations. This individual will play a critical role in maintaining operational excellence, aligning IT standards across companies, and ensuring a high level of user satisfaction. This position is key to ensuring smooth communication, long-term collaboration, and the efficient management of IT services

Responsibilities :

Operational Management

  • Serve as the IT liaison between for operational matters.
  • Monitor technology performance, support metrics, and escalate unresolved or systemic issues with IT leadership.

User Support & Satisfaction

  • Act as an advocate for users, ensuring high-quality support and rapid resolution of service issues.
  • Identify and address user dissatisfaction trends introduced through the integration or new systems / processes.
  • Offer guidance and assistance to users on the use of various applications and hardware devices.
  • Collaborate with Managed Service Providers to troubleshoot and resolve complex technical issues.
  • Conduct user training sessions to enhance understanding of IT systems.

    • Cross Cultural Communication & Integration Support

  • Communicate effectively with Korean speaking teams on technical, strategic, and operational topics.
  • Translate operational requirements, constraints, and regulatory needs into actionable insights for IT.
  • Facilitate ongoing collaboration and cultural understanding between global teams.
  • Provide regular updates to IT management on performance, risks, and areas requiring alignment.
  • Identify and propose opportunities for improvement in IT systems and processes.

    • Competencies, Skills and Knowledge :

  • Fluent in both Korean and English (written and verbal).
  • Demonstrated experience in :
  • IT service delivery (support and user satisfaction)
  • IT infrastructure (networks, cloud / hybrid systems, endpoint management).
  • Cybersecurity practices and technologies.
  • Strong interpersonal, cross-cultural communication, and stakeholder engagement skills.
  • Ability to collaborate with empathy, communicate across cultural lines, and build trust with diverse stakeholders.
  • Strong problem solving skills and the ability to operate independently with sound judgment.
  • Passion for operational excellence, continuous improvement, and user centric service delivery.

    • Requirements :

  • Preferred - bachelor's degree in Information Technology, Computer Science, or related field.
  • Required to work in the Seaport, Boston office minimum 3 days a week, (Tue-Thu) and additional days dictated by business needs.
  • 5+ years of progressive IT experience.
  • Experience in a regulated industry (e.g., pharmaceutical, life sciences, or healthcare).
  • Familiarity with global IT integration projects and / or post-merger operations a plus.
  • Able to transport, position, and install IT hardware and peripherals as required.
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