Customer Service Representative

Job Description

Job Description

Our client is in need of a dedicated Customer Service Representative to join their team. In this role, you will serve as the first point of contact for customers, ensuring their needs and concerns are addressed promptly and effectively. Your ability to communicate clearly and work collaboratively will play a key role in enhancing the overall customer experience.

Responsibilities :

• Provide exceptional customer service by actively listening to customer concerns and offering tailored solutions.
• Manage and resolve assigned cases, including incoming customer inquiries and issues.
• Maintain proactive communication with customers regarding their inquiries and the status of resolutions.
• Collaborate with internal teams to ensure customer requests and complaints are resolved in a timely manner.
• Work closely with management and sales teams to evaluate customer service strategies and identify areas for improvement.
• Participate in training sessions and team meetings to enhance service delivery and ensure alignment with company goals.
• Perform additional tasks and responsibilities as needed to support departmental objectives.
• Utilize customer service software to document interactions and track case resolutions efficiently.
• Contribute to improving the company’s customer satisfaction score by consistently delivering high-quality service.
• Minimum of 1-2 years of experience in customer support or a client-facing role.
• Exceptional communication, presentation, and interpersonal skills.
• Strong problem-solving abilities with a solution-oriented mindset.
• Ability to manage time effectively, prioritize tasks, and thrive in a fast-paced environment.
• Creativity and initiative to suggest process improvements.
• Proficiency in typing at a minimum of 50 words per minute.
• Familiarity with customer service software and basic office tools.
• Experience in call center environments, including handling inbound calls, is highly desirable.