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Lifestyle Coordinator
Lifestyle CoordinatorFirstService Residential • Brooklyn, NY, US
Lifestyle Coordinator

Lifestyle Coordinator

FirstService Residential • Brooklyn, NY, US
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Description

Job Overview :

As a Lifestyle Coordinator, you will be responsible for ensuring that residents feel warmly welcomed and stay excited about their home. This crucial role serves as a bridge between the management, marketing, and leasing teams to create a phenomenal living experience.

This is an in-person position that reports to a residential property in the Carroll Gardens neighborhood of Brooklyn, New York. The office hours are 9 : 00 AM to 5 : 00 PM, with weekend availability required.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities :

  • Host engaging community events that foster meaningful connections among neighbors.
  • Manage the building’s events budget and maintain a monthly events calendar around the themes of culture, wellness, togetherness, and growth.
  • Verify that units are move-in ready and address any issues prior to new tenant arrival.
  • Conduct move-in day orientations, which include greeting new residents, providing a property tutorial, introducing the management team, reviewing the resident mobile app, and encouraging community event signups.
  • Follow up with residents shortly after move-in to ensure satisfaction.
  • Develop service-driven relationships with residents to understand their preferences and proactively enhance their living experience
  • Seek actionable feedback from residents via surveys, identify trends, and implement plans to improve resident affinity.
  • Capture and create engaging social media content.
  • Collaborate with the building concierge, management and ownership teams to solve resident problems, solicit positive reviews, and boost retention.
  • Assist the management team with myriad operational tasks as needed.

Skills & Qualifications :

  • 3-5 years’ experience in multifamily property management, hospitality, customer service, or a related field.
  • Experience planning, coordinating, and hosting events tied to key metrics / outcomes.
  • Must have superior verbal and written communications skills and proven customer service exposure.
  • Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
  • Must possess a high energy attitude and an ability to multi-task / prioritize different projects at any given time.
  • Experience with Microsoft Office Suite and Windows software required.
  • Experience with property management software, including AvidXchange ClickPay, preferred.
  • What We Offer :

    As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

    Compensation :

    $ 33.65 - $ 38.00 / hour

    Disclaimer Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

    #LI-MM1

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    Lifestyle Coordinator • Brooklyn, NY, US

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