Membership Manager

Benefits :

401(k)

Health insurance

Paid time off

Training & development

Gold's Gym is growing fast and looking for a Membership Services Manager to help us provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success.

Here are just some of the benefits you will get by being a Gold's Gym employee :

• Work in a fun environment with great people
• Great benefits package that includes 401k, medical, vision and dental, free gym memberships, and discounts
• Opportunities to grow within the company

We want talented individuals who :

• Have a positive, upbeat, and outgoing attitude
• Are passionate about hospitality and excellence for our members
• Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
• Have fitness industry experience (preferred)
• Love to constantly learn and grow

When you come to work you'll :

• Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
• Ensure that project / department milestones / goals are met and adhere to approved budgets.
• Enforce all club rules, policies, and promote proper execution of all procedures.
• Keep the club fully staffed through review of applications, interviewing, and making hiring recommendations to the general manager.
• Manage membership sales generation for their facility.
• Develop and monitor monthly, quarterly, and annual metrics including employee retention and satisfaction.
• Train staff to generate leads / new business through member promotions, leads, referrals, and guest passes.
• Manage employees' performance by coaching and creating a healthy, positive working environment.
• Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.

There are some MUST HAVES :

• Ability to use sound business judgment and have strong analytical skills.
• Ability to effectively communicate with constituents.
• Effective listening skills.
• Effective delegation and follow-up skills.
• Effective planning and organization skills.
• Demonstrates ability to create a positive environment.
• Demonstrates willingness and openness for self-development.
• Ability to identify and use resources to improve overall operations.
• Strong leadership qualities coupled with excellent motivational, communication, and team-building skills.
• College degree preferred.
• Current CPR Certification is required.

This role requires the ability to move and lift up to 35 lbs. Standing for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required.

ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE A PART OF THE FAMILY LEGACY TODAY!

We Celebrate Everyone!! Gold's Gym SoCal and all its affiliated clubs are equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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