Retail Store Manager

Retail Store Manager

A successful Retail Store Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Position Details

What You'll Do :

• Sales and Goals Achievement : Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
• Understand the impact surrounding AOV, UPT, Conversion, Margin, and Email capture and level sets employee expectations to achieve positive results. Ensures effective execution of all sales productivity initiatives.
• Direct and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Effectively set sales and promotions with proper signing and communication.
• Understand merchandise assortment and allocation and how it links to traffic and buying trends. Communicates shifts to District Manager or Inventory team.
• Customer Service :
• Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Directs team to do the same.
• Orchestrate optimum staffing levels and floor coverage to assist and engage the customer.
• Ensure customer profile information is accurately recorded.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Human Resources / Leadership Skills :
• Effectively recruit, hire, train, motivate, and lead employees.
• Ensure all openings are filled on a timely basis.
• Demonstrate professionalism, integrity, and company values when addressing employees.
• Exhibit sound decision-making skills and performs with a minimum of supervision; is solution-based.
• Provide clear and consistent feedback to employees on a regular basis. Coaches for performance.
• Recognize next-level performance and develops a bench with a progression plan to support the needs of the company.
• Ensure employee performance is accurately assessed and all Human Resource protocols and documentation are completed in a timely and efficient manner. Store and employee files are maintained according to all standards.
• Adhere to all Company guidelines, policies, and programs and sets a positive example.
• Identify problems and opportunities and discusses them with District Manager.
• Store Operations :
• Control inventory and expenses.
• Direct team in handling merchandise receipts and transfers quickly and accurately.
• Direct team in the visual merchandising of the sales floor.
• Understand, execute, and train all cash handling and reporting functions.
• Properly process all register functions and ensure they are correctly followed in the store.
• Ensure store is secured; respond to any alarms as directed.
• Ensure the safety of employees and customers. Communicate concerns to the District Manager or Human Resources.

What We're Looking For :

Environmental Factors :

Position Benefits and Perks

Our pursuit of a better way isn't just about our productsit's about our people too. That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

Position Compensation Outline

Annual Base Salary Range : $60,000 to $75,000 / Year

This position is eligible to participate in the company bonus program.

Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.