Technical Support Engineer
VirtualVocationsSpringfield, Missouri, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Technical Support Engineer to provide Level 1 and Level 2 technical support remotely.
Key Responsibilities
Serve as the first point of contact for IT support requests via phone, email, and ticketing system
Troubleshoot and resolve Level 1 and Level 2 technical issues, including Microsoft 365 and advanced device troubleshooting
Administer the IT help desk ticketing system and maintain documentation for recurring issues
Required Qualifications
4+ years of IT support experience, including Level 1 and Level 2 support
Strong knowledge of Microsoft 365, Azure AD, and Windows 11
Familiarity with networking concepts and remote workforce troubleshooting
Experience with endpoint management and patching tools
Preferred certifications : CompTIA A+, Network+, Microsoft 365 Fundamentals or Administrator
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Technical Support Engineer • Springfield, Missouri, United States
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