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Community Healing Specialist (C.R.I.S.E.S.)

Community Healing Specialist (C.R.I.S.E.S.)

Family Bridges, Inc.Oakland, CA, US
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DATE :

  • March 03, 2025 POSITION :                                  Community Healing Specialist (C.R.I.S.E.S.) RESPONSIBLE TO :                  Program Manager , Housing & Community Services Department COMMITMENT (HOURS) :     Part- and Full-Time positions available, 20-40 hours per week;  some                                                                   evening and weekend hours may be scheduled and / or required as needed   STATUS :                                    Regular, Non-Exempt (3 months Orientation Period) Family Bridges Inc.’s Housing and Community Services is dedicated to restoring hope and inspiring change through the cultivation of transformative relationships.
  • Our goal is to create a positive impact by fostering connections that empower individuals and communities to thrive.

JOB SUMMARY :

  • The Community Healing Specialist (CHS) is part of our Community Mediator Street team and focuses on conducting proactive outreach, building community relationships, and providing crisis interventions.

    • They de-escalate non-violent situations and facilitate client integration by connecting individuals with essential community resources, fostering well-being and stability for clients and the community.     MAJOR DUTIES and RESPONSIBILITIES :

  • Initiate proactive outreach with community members, including houseless and formerly incarcerated populations, by walking assigned routes.
  • Identify crises or areas requiring early intervention.
  • Build relationships with community members to foster trust and engagement.
  • Provide immediate crisis intervention in non-violent situations to ensure safety and de-escalate conflicts.
  • Conduct regular check-ins with clients to assess ongoing needs and adjust support plans.
  • Connect clients to essential resources (e.g., food banks, shelters, medical facilities) and accompany them as needed to ensure access.
  • Stay updated on community resources to provide timely and relevant referrals.
  • Distribute educational materials on trauma, conflict resolution, or resource navigation to empower community members.
  • Maintain detailed records of client interactions, referrals, and progress using organizational software.
  • Report systemic gaps in resources to supervisors to drive program improvements.
  • Participate in team meetings and training to enhance skills and contribute to program improvement.

    • Perform other duties as assigned by supervisors.   REQUIRED QUALIFICATIONS and JOB EXPECTATIONS :

  • High school diploma or equivalent.

    • Experience in client-based care, such as :

  • non-violent communication, conflict resolution, trauma-informed care, emotional regulation techniques, motivational interviewing.
  • Experience working with vulnerable populations, including houseless individuals, formerly incarcerated individuals, individuals living with substance use or serious mental health conditions.
  • Strong interpersonal and communication skills to build trust and rapport with diverse populations.
  • Ability to empathize with others while maintaining professional boundaries Demonstrated problem-solving and crisis de-escalation skills, including the ability to remain calm and effective in high-stress situations.
  • Ability to work collaboratively in a team as well as independently with minimal supervision.
  • Commitment to ethical work standards, including maintaining a professional demeanor and being free from the influence of alcohol or drugs during work hours.
  • Flexibility and adaptability to respond to the dynamic needs of clients and the community.
  • Willingness to participate in ongoing training to enhance trauma-informed, culturally responsive practices and other job-related skills.
  • Ability to maintain detailed records and use organizational software for documentation and reporting.

    • PREFERRED / DESIRED QUALIFICATIONS :

  • College degree, certification, or relevant work in the social science field.
  • Bilingual or multilingual in English, Chinese, Vietnamese and / or Spanish.
  • Familiarity with local community resources and social services to effectively connect clients with support.
  • Experience using Microsoft 365 Suite and Slack.

    • ADA ACCOMADATIONS :

  • Ability to communicate clearly with others.
  • Ability to see and hear to interact with others.
  • Ability to work and walk outdoors for extended periods of time.
  • Ability to use a computer as well as a smartphone.
  • To lift a minimum of 25 lbs.
  • Vision 20 / 20 with correction.

    • SALARY :

  • The target hourly rate for this job is $25.00 to $28.00 per hour with benefits.
  • The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

    • TO APPLY :

  • Submit cover letter AND resume to Human Resources , Family Bridges, Inc., 168-11 th Street, Oakland, CA 94607 | E-mail : HR@FamilyBridges.org      Family Bridges, Inc. is a non-profit multi-services community-based organization that has been serving the Asian American communities in the East Bay for more than 55 years.
  • Family Bridges, Inc. is an equal opportunity employer regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age, or disability.   Powered by JazzHR
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    Community Specialist • Oakland, CA, US

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