Service Technician

Job Details

We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.

Responsibilities :

• Communicate effectively with the Service Department; gather required information to service the customer.
• Install, service or repair authorized product in customers' homes with accuracy and workmanship.
• Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
• Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
• Interact and communicate well with customers.
• Exhibit professional appearance and conduct while providing a world-class customer experience.
• Ensure on-time arrival to daily customer appointments.
• Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
• Explain and provide detailed product operational instructions to customers.
• Clean debris in each home after all service and repair visits.
• Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.

Requirements :