Training and Quality Specialist

A company is looking for a Training & Quality Specialist to enhance service desk operations through quality assurance and training initiatives.

Key Responsibilities

Support the development of QA processes and monitor compliance with SLAs

Design and deliver onboarding and refresher training for team members

Create and maintain process documentation, guides, and knowledge base articles

Required Qualifications

College or University degree or equivalent experience in Computer Science or MIS

Help Desk or Service Desk experience required

Ability to monitor projects and provide constructive feedback

Experience in training and mentoring team members

Willingness to work a shift schedule and commit to growth