Software Support Engineer

TITLE : CNC Software Support Engineer

COMP : $55,000 - $65,000 per year

LOCATION : Indianapolis, IN

Our client is seeking immediate assistance in identifying a candidate for a Software Support Engineer direct hire position in Indianapolis, IN

Duties :

• Troubleshoot, test, and support CNC software applications to ensure proper operation and customer satisfaction.
• Conduct time studies, provide training, and support applications both remotely and at customer sites.
• Diagnose and resolve software and machine issues, escalating complex problems to engineering teams as needed.
• Collaborate with field service and internal engineering teams to verify machine performance and run test parts as required.
• Assist with new installations and support customers and distributors in adopting new software releases.
• Utilize G-code and other machine programming languages to control spindle speeds, tooling motion, and machining operations.
• Travel up to 30% domestically, with potential for occasional international travel, primarily for software rollout and support.
• Maintain detailed reporting of troubleshooting activities, testing outcomes, and support provided.

Required Skills (Must have) :

TERMS : This is a direct hire position that pays from $55,000 - $65,000 / yr. Please apply or call Matt Kane for details (317-981-3110). This company does offer benefits including 401K match, health, dental, and vision insurance.