Champaign Public Library is hiring : Library Technology Assistant (Part-Time) in

Salary : $25.72 - $32.84 Hourly

Location : Champaign, IL

Job Type : Part-time 25 hour position

Job Number : 00120 - 9.2025

Department : Technology Services

Opening Date : 09 / 17 / 2025

Description

Under the supervision of the Technology Manager, the Library Technology Assistant provides prompt and friendly technical support and applies practical knowledge in installing, diagnosing, replacing, and maintaining computer hardware, software, peripherals, circulating devices, makerspace equipment, as well as some server / network devices. Provides AV support for customers and staff.

The schedule includes mainly evenings shifts with some weekend shifts possible.

Open until filled, with first review of applicants starting October 13, 2025.

Examples of Duties

• Installs, troubleshoots, upgrades, repairs, and replaces hardware and software; provides technical support for PCs, Macs, Chrome OS, iOS, and Android devices.
• Manages user accounts to support onboarding and offboarding processes.
• Delivers audiovisual (AV) support for both customers and staff.
• Monitors network filtering systems to ensure proper functionality and security.
• Maintains library-specific hardware and software, including public reservation and printing systems, automated checkout systems, and materials handling systems.
• Works with vendors to troubleshoot and resolve problems
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

Requirements

Acceptable Experience and Training

We offer comprehensive benefits packages tailored to various weekly hour for this position. The specific benefits available depend on the weekly hours worked which are 20 hours a week, 25 hours a week, 30 hours a week, or 38 hours a week. The specific weekly hours worked will be listed in any job posting for this position. For more details, please visit our and scroll down to the "Benefits, retirement, and savings" section.

01

Are you a current or previous Champaign Public Library volunteer or practicum student? If yes, please tell us about your duties and experience. (The answer box will allow you to enter 12 lines of text.)

02

Why do you believe you are a strong candidate for this position at the Champaign Public Library? Please describe your relevant skills, experience, and interests. (The answer box will allow you to enter 12 lines of text.)

03

What is your highest level of education?

04

Do you hold any valid certifications related to this position? If yes, please list them.

05

Do you have or are you able to obtain a valid Illinois driver's license by the time of hire and a personal automobile for job-related transportation?

06

Are you available to work a fixed or flexible schedule that includes daytime, evening and weekend hours?

07

Are you able to lift and carry items weighing up to 40 pounds?

08

Please indicate how many years of experience you have providing excellent customer service.

09

Please tell us about your customer service experience. (The answer box will allow you to enter 12 lines of text.)

10

Please rate your experience with installation, upgrade, and repair of Windows PC.

11

Please rate your experience with installation, upgrade, and repair of MacOS.

12

Please rate your experience with Mobile Device Management.

13

Please rate your experience with troubleshooting AV issues.

14

Please rate your experience with makerspace equipment such as laser cutters, 3D printers, gaming systems, large format or hardware systems?

15

Libraries often use specialized systems for public reservations, printing, and materials handling. What experience do you have working with or learning new software or hardware systems? (The answer box will allow you to enter 12 lines of text.)

16

I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.

Required Question