Manager In Training

Manager In Training

The Manager In Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff.

This is a part-time position; however, individuals in this role may be eligible for full-time hours depending on the current needs of the business. Employees holding the Manager In Training title are expected to permanently and consistently fulfill shifts as Deck Supervisor, Front Desk, and Teaching. Please note that employees in the Manager In Training position will not have keyholder responsibilities.

Key Responsibilities :

• Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service.
• Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols.
• Develop essential management skills, including team leadership, staff development, and operational efficiency.
• Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance.
• Support the implementation and adherence to Goldfish Swim School's policies and procedures.
• Help coordinate special events, swim assessments, and other promotional activities.
• Mentor and support swim instructors and staff, fostering a positive and collaborative work environment.
• Participate in the hiring, training, and performance evaluation of team members.
• Promote professional growth and provide feedback to enhance staff performance and satisfaction.
• Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere.
• Gather and analyze feedback from families to continually improve our swim programs and customer experience.
• Promote and implement community outreach programs to enhance brand visibility and engagement.
• Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance.
• Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals.
• Contribute to the development of strategic initiatives to enhance school performance and student satisfaction.

Qualifications :

Preferred Qualifications :

What We Offer :

Certificates and Licenses : Lifeguard, CPR, First Aid, AED certifications required. Lifeguard Instructor certification is highly encouraged.