Sr. Director of Integrated Facilities Management

Sr. Director Of Integrated Facilities Management

The Senior Director IFM will manage and direct activities for the delivery of hard services, critical operations and asset planning, maintenance and repair for a portfolio with accountability for the overall delivery of, including engineering services, site services, energy management, soft services, and environmental health & safety and sustainability. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.

Essential Functions And Responsibilities :

• Develop and execute IFM strategy to improve operational excellence
• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client's real estate standards of performance and needs
• Assure integration, as applicable, across all service delivery work streams : facilities management, Engineering and project management
• Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied
• Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts
• Develop financial plans in alignment with Key Performance Indicators (KPI's) and specific goals for cost control / reduction and ensure that these goals are met or exceeded
• Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment, staff retention and recognition / reward
• Develop and maintain relationships with facility team leaders driving the operational and strategic goals
• Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting
• Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
• Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan
• Lead and support the organization to develop a proactive approach to :
• Drive continuous improvement philosophy and culture throughout the organization
• Monitor sub-contractors performance and manage key contract relationships
• Ensure SLA's & KPI's are achieved and aligned with contractual agreements
• Identify and recommend remedial actions and process changes
• Ensure all required policies and procedures are adopted and used on site
• Ensure all works are competently completed
• Comply with legislative, environmental, regulatory, health and safety requirements
• Minimize commercial risk to the business
• Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reporting
• Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and / or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations
• Manage the client's assets in the most profitable and / or cost-effective manner and consistent with the management contract and account plan for each property
• Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry
• Oversee and ensure the quality of all client reporting by standardizing systems and procedures that ensure compliance with reporting standards
• Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W's products and services
• Ensure that all matters / issues pertaining to human resources, legal and risk management are coordinated and resolved at the appropriate C&W levels
• Oversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standards
• Recruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives
• Develop, mentor and coach staff to achieve organizational sustainability and career growth
• Participate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct
• Ensure regulatory compliance and effective management of risk and liability for both C&W and client
• Seize opportunities to expand C&W's commercial relationship through the delivery of value-added services
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Support and provide leadership to achieve C&W's and Client's vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actions

Key Competencies :

Education :

Experience :

Additional Eligibility Qualification :

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.